Patient Confidentiality
Chester Road Dental Care takes patient confidentiality
extremely seriously and has a strict policy in place.
If you wish to see a copy of this policy please ask at
reception. Patient records are kept in line with Data
Protection Act requirements. All personal information is
treated in the strictest confidence and relevant
members of sta have access only when required. All
patient records are stored securely to ensure
information is only accessed as part of your
treatment.
Your Patient information is available
for you to see on written request according to the
Freedom of Information Act 2000. Patient information
will never be released to a third party without your
express permission.
Feedback and Complaints
We want you to be entirely satisfied
with your treatment and care. We have a ‘Comments Box’
and ‘Comments Book’ in the waiting room for suggestions,
comments and compliments about our service. On
occasion our team may ask you to complete a patient
satisfaction survey or NHS FFT (Friends & Family
Test) and we welcome your reviews on Google or social
media. If for any reason you are not satisfied with your
care or the services provided by our practice please
talk to our practice manager, Lisa Williamson, who will
deal with any complaint according to our complaints
procedure. Alternatively please put your concerns in
writing to Dr Lisa-Marie Kitchen. The practice
will not tolerate abusive, threatening, or violent
behaviour towards any member of sta , in accordance
with our practice policy and NHS contract.
Practice Complaints Procedure
Disabled Access
We endeavour to see all patients where possible and aim
for those with disabilities to be able to access our
care. We have hand rails and small steps at the front
door. Please explain your needs to our
reception sta and we will make every e ort to
accommodate you. Currently our WC facilities are
located upstairs so please make arrangements prior to
your appointment.
Emergency
We make every e
ffort to see all regular patients for
emergency care as soon as possible usually the same
day. Outside normal hours patients seeking urgent
emergency dental care or advice should either ring
the surgery on 01625 876900 for further instructions, or
ring the NHS 111 service by dialling 111 which is
free from a landline or mobile or via their website
www.111.nhs.uk.
Services
Please see our Practice Fee Schedule for a full list of services we provide. This is available to download from our footer at the bottom of this page. We provide general dentistry to the whole population including dental examinations, hygiene appointments, simple fillings aswell as crowns, bridges, dentures and more. We are able to provide routine and surgical extractions and where necessary we refer locally to our network of specialist colleagues for more complex care.
NHS England
IInformation about local NHS services can be obtained
from:
NHS Cheshire and Merseyside
Integrated
Care Board (ICB)
No 1 Lakeside
920 Centre Park
Warrington
WA1 1QY
Telephone: 0800 132 996
Email:
enquiries@cheshireandmerseyside.nhs.uk
Website:
www.cheshireandmerseyside.nhs.uk/contact/complaints/
Other Services:
Tooth Whitening
Professional tooth whitening is offered
at Chester Road Dental Care using
quality products. Providing that you are
dentally fit and have had a recent dental
examination we take impressions of
your teeth to make custom-fit tooth
whitening trays for the application of
the tooth whitening product. As part of
the service you will be provided with an
initial consultation, full tooth whitening
kit including tooth whitening trays,
whitening tray case and 4 tubes of
tooth whitening solution and follow up
assessment to review progress. For
more details please speak to one of our
team about your suitability for dental
whitening.
Snoring Appliances
We now offer a range of d
fferent clinically-proven
anti-snoring devices for our patients. Dr John Young is
trained to provide the Sleepwell Device and other oral
appliances to treat snoring. Initial assessment is required
to assess suitability prior to providing sleep advice and if
suitable a tailor-made appliance being made by the
specialist trained laboratory. The Sleepwell Device is a
two-piece appliance that has a soft inner liner to provide
ultimate comfort.
IV Sedation
We are aware many people are anxious
when it comes to dental procedures. At
Chester Road Dental Care we work closely
with experienced dental seditionists in
order to provide intravenous (IV) sedation to
our patients. Dr John is sedation trained and
undergoes regular training to maintain his
qualifications. We are able to utilise both
simple and more advanced sedation skills
depending on your level of anxiety and the
amount of treatment required. Feedback
from patient
s who have already experience
d
our sedation service is positive.
Other Information
We have state-of-the-art
Practice Management Software to
facilitate e
ffcient patient care
and record keeping. All appointments
are confirmed in writing, by
telephone, text message, or email
prior to the day of your
appointment. Please make our
reception sta
ff
aware of your
preferred method of contact and
advise us of any changes in your
address, telephone numbers or
email so we can ensure your records
are up to date. For those who are
happy to be reminded by text
message it would be helpful if you
would let us have your mobile
number.
We will ask you about
your medical history including any
medications you may be taking.
Please make a note of these, or
bring a copy of your current
prescription to each appointment,
as up to date information on
medications is important to your
dental treatment. All information
disclosed remains strictly
confidential.
Missed
appointments or late notice
cancellations wastes time and
resources which are needed for
other patients. We need to know if
you are unable to attend your
appointment as soon as possible
so we can reschedule to a more
convenient time to you and to give
us the opportunity to fill your
space with someone else requiring
our appointments.
If you
cancel on the day before, or on the
day of your allocated appointment
there will be a £35 cancellation fee.
(Please note: for Monday
appointments cancellations must be
before 10am
on Friday). Late
cancellation of an NHS appointment
may result in the loss of an NHS
place at
the practice. Missed
appointments will incur a charge
towards surgery costs at a minimum
of
£35 per appointment. Failure
to attend an NHS appointment will
likely result in the loss of an
NHS place at the practice.
We
understand if you are ill or
suddenly have an unexpected serious
/ urgent matter to attend
to
instead. Therefore, where we can
discretion and fairness are used,
and the charge will not
always
apply. We just ask that you inform
us as soon as you know so it is fair
to all parties.
Where to find us
We are located on Chester
Road in Poynton, within 200 metres of St George’s
Church. There is limited parking available at the
practice. There are car parks in the village centre;
we suggest you leave plenty of time to ensure
appointments are not delayed.
Care Quality Commission
Our practice is registered with the Care Quality Commission (CQC),
a regulatory body which ensures healthcare services meet government
standards.
Details of our registration can be obtained from the CQC or checked on
their website:
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone 03000 616161
Website:
www.cqc.org.uk
